SHIPPING

Eho Earth is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online does it go into production. The orders are usually dispatched within 18–24 business days. If the products are in stock and available during purchasing, the order will be dispatched within 2-4 working days.  We will email you with an approximate delivery date after the orders are placed.

We use registered courier services to ship domestic orders (such as DTDC, Delhivery, and Blue Dart).

Sundays and public holidays are non-working days for standard delivery schedules.

SHIPPING OF PRODUCTS

All orders are processed at our warehouses in Kolkata and Visakhapatnam, India, and shipped to the provided address.

SHIPPING CHARGES

Shipping is free within India for orders valued above Rs. 2999.

INDIAN GST

Prices on the website are inclusive of Indian GST.

MODES OF PAYMENT

We accept all major debit and credit cards (such as Mastercard, Visa, and American Express) for domestic orders. Additionally, net banking options are available for domestic transactions.

ORDER DELAY

We always strive to fulfil orders within the specified timeline of 18-24 days, but it’s important to note that, as a make-to-order brand, our production process is labour-intensive and can sometimes encounter delays. Our clothing is handcrafted, as opposed to fast fashion items made by machines, guaranteeing that each item is distinctive and of the highest caliber. While we aim to meet our delivery timeline in 90% of cases, there may be occasional delays due to the nature of our production or shipping issues. If your order is delayed, please know that it becomes our top priority, and we’ll keep you updated on its status. By purchasing from us, you agree to our policies, including no cancellation or refund for delayed orders. Rest assured, our team will work tirelessly to ensure your order reaches you as soon as possible.

TRACK YOUR ORDER

Once your order has been processed and shipped, you can track it using the consignment or tracking number provided by the shipping agency. We’ll also email you the tracking number along with details about the shipping company.

For domestic orders, if you’re not available to receive the delivery, our delivery partners will make three attempts to deliver the package. If the shipment is returned to us due to your unavailability, cancellation or refund won’t be possible. You’ll need to bear the cost of reshipping, and there may be a considerable delay. Please ensure that your shipping address includes a zip code and a mobile number for faster delivery.

If you anticipate being unavailable after placing an order, please let us know at [email protected] so we can delay your shipment until you’re available. If the shipment is returned to us due to your unavailability, cancellation or refund won’t be possible. You’ll need to bear the cost of re-shipping, and there may be a considerable delay.

CANCELLATION AND REFUND

After placing an order online, you can request a cancellation and refund within the first 3 hours. Please be aware that there’s a 7% cancellation/handling fee for refunds, which covers online payment processing charges. Once your order enters production, we can’t cancel or refund it because our production process, from weaving to stitching, is labour-intensive and already underway. Currently, it takes us 20–23 business days to fulfil online orders due to the slow and labour-intensive nature of our production, which involves handspun textiles, hand block printing, hand embroidery, stitching, and hand finishing. Once shipped, orders cannot be cancelled.

Please note that returns, exchanges, and refunds are not possible on products that are on sale. We only entertain exchanges if the product has a problem or defect.

Delivery times may vary due to factors beyond our control, such as unexpected delays from our courier partners due to weather conditions or political disruptions. We’ll keep you updated throughout the process. In such cases, no cancellation or refund is possible.

PARTIAL REFUNDS

If we’re unable to deliver a certain product from your order for any reason, you can choose an alternative product. If you don’t want to select another product, we’ll offer you a store credit for future purchases or refund the amount for that specific product. Whether we provide a refund is our decision.

EXCHANGES (if applicable)

We only exchange items if they’re defective, damaged, or there’s a size issue. If you need to exchange, email us at [email protected] within 24 hours, and return the item in its original packaging with the tag.

For returns or exchanges, except for defective items, customers are responsible for shipping costs.

Delivery times for exchanged products may vary depending on the customer’s location.

For further inquiries, contact us at [email protected] or +91 8309452121 (WhatsApp/Calling).

RETURNS (if applicable)

To return an item, it must be unused and in its original condition, including the packaging and tag, and returned within 24 hours of receipt, applicable for domestic (within India) returns.

REFUNDS (upon return)

After we receive and inspect your return, we’ll send you an email to confirm its receipt. We’ll also let you know if your return has been approved or rejected. If your return is approved, we’ll process your refund as a store credit note. This credit note can be used for your next purchase on our website, [email protected], and cannot be exchanged for cash.

If you have any questions about returns or refunds, please reach out to us at [email protected].

DISCOUNT/ SALE

Please note that during a sale, we don’t accept returns, exchanges, or refunds. We’ll only entertain exchanges if the product has a problem or defect.

TERMS & CONDITIONS

Please note that when you buy from Eho Earth, you’re agreeing to our terms, conditions, and policies for purchases.